FAQ

What is Thrilling?

Thrilling is the premier online marketplace of vintage and luxury secondhand items from the best boutiques across the United States. We currently host over 1600 stores in more than 300 cities. Thrilling makes it fun and easy to find unique, high-quality vintage clothing online—no matter what you’re looking for.


How long does it take to get my items?

Since every item is sold and shipped from directly from a vintage store your items can take 1-2 days to show up on the tracking, but you should have your item within 3 -5 business days. 


Is it possible to expedite shipping? 

Maybe! We will need to make sure that the store can ship an item the same day to expedite the shipping to you. Since these are small independent businesses sometimes that isn’t possible, but reach out to help@shopthrilling.com and we can try to accommodate. 


Why are my packages coming separately?

Every item is sold and shipped from an independent vintage boutique from across the US. If you ordered more than one item, it’s possible they are coming from more than one store. 


What if my shipment hasn’t arrived? 

We are here to help! Send an email to help@shopthrilling.com with your order number and we can see what’s going on. 


Where can I find my tracking number?

You should have gotten an email with the tracking number(s) of your package(s). If you can’t find the email, you can also login to your account on shopthrilling.com and it will be there. If you still can’t find it, please reach out to help@shopthrilling.com and we can provide it for you. 


My package is lost.

If your item is lost or damaged in the mail, your best recourse is to reach out to the carrier. Unfortunately in these situations we are unable to offer a refund.


Return Policy

If you’re unsatisfied with your purchase and wish to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges, less $10 shipping and processing fee, within 30 days of receiving your order. Items are refunded in the original payment method. Orders can be returned without a processing fee for store credit. 

To submit a return please click here.

All home goods and marked down items are final sale. 


Can I exchange my item? 

Yes, you can exchange your order! We offer returns or exchanges, less $10 shipping and processing fee, within 30 days of receiving your order. To submit a return please click here.


How can I find a specific seller?

You can either search for the store name in the search bar or from a product that you like you can also click on the store name (under the title of the item ) to see more products from that store. 


Can I change or cancel my order?

Sure! If your items haven’t shipped yet, we can definitely help you change or cancel the order. Reach out to help@shopthrilling.com and they can assist you. 


What payment methods are accepted?

We accept lots of different methods of payments including all the major credit cards, amazon pay, apple pay, facebook pay, paypal, afterpay and even venmo!


How do I use the digital gift card?

Your gift card will contain a gift card code that you can apply at Checkout. Enter this code into the field above your cart total. Once you hit "Apply," the amount on your gift card will be deducted from your cart total.

You can use multiple digital gift cards in one transaction, and gift card codes can be combined with discount codes.

To check your gift card total, click here.


How do I send a gift card?

To send a gift card, visit our gift card page, select the amount you want to give from our drop down, and click "Send as a Gift." You can choose to send the card through email, IM (you'll receive a link to use with your preferred messaging app), or to print and download. Once you've filled out all the details, simply add the item to cart like you would any other purchase.

Gift cards never expire, so we think they make the perfect gift.

 

I have two discount codes that I want to use at check out is that possible?

At this time, discount codes cannot be combined.

 

I want to use a discount on a sale item, is that possible?

Unfortunately, at this time discounts cannot apply to sale items. 

 

I am interested in applying to be a vendor.

Great! Here is the application to fill out. If all checks out, someone will be in touch with you soon.